Refund policy

Last updated: November 6, 2026

30-day mail returns

Request your return and hand the item to a carrier within 30 calendar days, counting from the day after delivery. For ordinary change-of-mind returns, items must be unworn, unwashed, in their original condition and have their tags attached. Keep your order number or proof of purchase. If our delay in providing return instructions would prevent an on-time return, we will reasonably extend the period.

How to request a return

Email info@solandmoonboutique.com with your order number and the items you wish to return before mailing the parcel. We will provide return instructions. Mail returns to:

Sol & Moon Boutique LLC — Returns
801 Elizabeth Ave #2743
Elizabeth, NJ 07201
United States

Online orders are returned by mail; we do not accept in-store returns for online orders. Please retain your tracking details and proof of posting.

Return postage & fees

Customers buy and pay for trackable postage for ordinary voluntary returns. Ordinary return postage is not reimbursed, and we do not separately deduct a label fee. There is no restocking or return-processing fee. For approved defective, damaged or wrong-item cases, we provide a prepaid return label or reimburse necessary actual return postage agreed in advance, against the receipt.

Damaged, defective or incorrect items

Contact us promptly with your order number and photos explaining the issue. After reviewing the case, we will arrange an appropriate refund or replacement and cover necessary return postage. Ordinary change-of-mind conditions or deadlines do not automatically exclude mandatory rights or valid product-quality claims.

Refund method, amount & timing

After receiving the return, we inspect the items and initiate eligible refunds within 5 business days to the original payment method. We refund the amount actually paid for the returned goods and the related tax. Ordinary voluntary returns do not refund any original shipping charge actually collected. Free-shipping orders are not charged back for the original delivery cost. Merchant-responsibility cases are handled appropriately under applicable rights.

Your payment provider may need additional time to post the refund after we initiate it. If the refund has not appeared after your provider’s stated processing period, contact us for help. Unshipped cancellations and legally required refunds are processed promptly as applicable.

Exchanges & sale items

We do not offer direct exchanges. To change a size or color, return the eligible item for a refund and place a separate new order. We do not currently designate any products as Final Sale.

Questions & mandatory rights

Contact info@solandmoonboutique.com or +1 (908) 327-9417. These voluntary return terms do not limit rights that cannot be excluded under applicable law.