Shipping policy

Last updated: November 6, 2026

Where we ship

Orders ship from 801 Elizabeth Ave #2743, Elizabeth, NJ 07201, United States. We deliver to the contiguous 48 U.S. states and Washington, DC. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, PO boxes or international destinations.

Shipping cost & carrier

UPS Standard shipping is free with no minimum order value throughout our delivery area. No express service is currently offered.

Processing time & cutoff

Allow 1–3 business days for processing before dispatch. We process orders Monday–Friday, excluding our warehouse holidays. The daily cutoff is 2:00 PM Eastern Time (America/New_York). Orders received after the cutoff or on a non-processing day enter processing on the next processing day.

Transit time & tracking

Standard transit is estimated at 3–7 business days after dispatch, with transportation Monday–Friday, excluding carrier holidays. Processing and transit are separate periods; these are estimates, not guaranteed delivery dates. We provide tracking details when the order is dispatched.

Delays, delivery issues & address changes

Weather, carrier interruptions and peak periods may affect estimates. If an accepted order is delayed, we will contact you with the revised estimate and available options, including cancellation and refund where applicable. Contact us promptly about a lost, damaged or incorrectly delivered parcel so we can investigate with the carrier. Contact us before dispatch to request an address change or cancellation; a change cannot be guaranteed once an order has shipped.

Contact

Email info@solandmoonboutique.com or call +1 (908) 327-9417. Customer service is available Monday–Sunday, 10 AM–6 PM Eastern Time.